U.S. Returns & Refunds Policy
Return Material. All goods returned to Seller require a Return Material Authorization (RMA) to be issued by Seller. The RMA number must be clearly printed on each returned container. Any container received by Seller without an RMA number shall be returned to sender collect.
Made-to-order items, special collets, items with special bore sizes, batteries, altered or etched items are not acceptable for return or credit.
Goods which are returned in new and unused condition in the original package within thirty days of the ship date will be eligible for full credit less a ten percent (10%) restocking charge (minimum restocking charge of $30.00). Returned parts must be shipped prepaid. After thirty (30) days, new and unused parts will be accepted for return for up to three (3) months from the original ship date with a thirty percent (30%) restocking charge applicable. After three (3) months from the original ship date, Hardinge will not accept any returned item for credit. If the returned item is not what the Buyer ordered, Seller will replace the item, pay any additional shipping charges incurred, and waive any restocking charge.
If the seal is broken on returned printed circuit boards and the machine is out of warranty, or if the Seller’s service technician did not perform the service, a two hundred ($200) testing fee shall be applicable. Before returning out of warranty printed circuit boards, Seller must be contacted for information. Not all circuit boards will be acceptable for credit.
Seller reserves the right to inspect returned goods and to reject the return of goods in accordance with these policies. All rejected returns shall be reshipped to the Buyer at Buyer’s expense.